Welsh Speaking Customer Service Advisor

Welsh Speaking Customer Service Advisor – Temporary Role (Immediate Start)

Location: Cardiff – Hybrid 
Pay Rate: £15.59 per hour
Contract: Temporary – until 31st March 2027
Hours: 37 - Monday to Friday
Start Date: ASAP
 

Join a Dynamic Customer Hub Team in Cardiff
 
Are you fluent in Welsh and English, passionate about helping people, and confident handling a variety of customer enquiries? Pertemps is recruiting for a Welsh Speaking Customer Service Advisor to join a busy public sector organisation based in Cardiff. This is a fantastic opportunity to make a difference, support Welsh-speaking communities, and gain valuable experience in a supportive and professional environment.

 
You’ll play a key role within the Customer Hub Team, responding to a range of customer enquiries, processing licence and permit applications, and ensuring accurate information is captured across internal systems. 


Key Responsibilities

• Respond to a wide variety of customer enquiries via phone, email, and digital channels
• Process permit and licence applications accurately and efficiently
• Manage and update customer information across internal systems
• Capture and input data with a high degree of accuracy
• Support colleagues within the Customer Hub Team to ensure service targets are met
• Handle customer queries professionally and ensure timely resolution 

About You
To succeed as a Welsh Speaking Customer Service Advisor, you’ll bring:

• Fluent in both Welsh and English (spoken and written)
• Strong communication and problem-solving skills
• Excellent attention to detail and data accuracy
• Confident IT skills, including Microsoft Office applications
• Ability to manage multiple enquiries and meet strict deadlines
• A positive, proactive, and customer-focused attitude

 If you’re interested, apply today, contact george.bradbury@pertemps.co.uk, or call our office on 02920 220 776.